Please enable JavaScript in your browser to complete this form.Please enable JavaScript in your browser to complete this form.1. General InformationName *FirstLastEmail *What type of User(s) did you test? *Event GoerEvent OrganiserPlease specify whether you tested as Event Goer, an Event Organiser or both.Did you test TicketShack on a Laptop, Tablet or Mobile? *LaptopTabletMobileMore details about deviceIf possible please specify the device you used. E.g iPhone 16 Pro Max or HP LaptopWhat web browser did you use? *SafariGoogle ChromeMicrosoft EdgeMozilla FirefoxOtherPlease specify which web browser you tested ticketshack on2. First ImpressionsHow would you describe your first impression of TicketShack? *Did the sign-up and onboarding process feel clear and easy to follow? *YesNo (Please specify why below)What was unclear about the sign-up process? *Please let us know what you found difficult during the onboarding process3. Usability & NavigationHow easy was it to navigate through the platform? *Rate 1 out of 5Rate 2 out of 5Rate 3 out of 5Rate 4 out of 5Rate 5 out of 51 = Very Difficult, 5 = Very Easy)Did you feel lost or confused at any point while using the platform? *NoYes (Please specify below)What made you feel lost or confused? *Please let us know where and when you felt lost or confused using TicketShackWere there any steps that felt unnecessary or repetitive? *NoYes (Please specify below)What felt unnecessary or repetitive? *Please let us know what felt unnecessary or repetitive4. Features & FunctionalityHow easy was it to create an event? *Rate 1 out of 5Rate 2 out of 5Rate 3 out of 5Rate 4 out of 5Rate 5 out of 51 = Very Difficult, 5 = Very Easy)How easy was it to create tickets, set ticket prices and set availability?Very EasySomewhat EasyDifficultDid you experience any issues when managing your event dashboard? *NoYes (Please specify below)Issues Managing Event Dashboard *Please let us know what issues you encountered managing the dashboardHow easy was it to search for and find events? *Rate 1 out of 5Rate 2 out of 5Rate 3 out of 5Rate 4 out of 5Rate 5 out of 51 = Very Difficult, 5 = Very Easy)How did you find the ticket purchasing process? *Were the payment options clear and easy to use? *YesNo (Please specify below)Payment options Unclear *Please let us know what was unclear about the payment optionsDid you encounter any difficulties in receiving or accessing your tickets? *NoYes (Please specify below)Issues accessing or receiving tickets *Please let us know what issues you had accessing your tickets5. Performance & SpeedDid the platform load quickly on your device? *Rate 1 out of 5Rate 2 out of 5Rate 3 out of 5Rate 4 out of 5Rate 5 out of 5(1 = Very Slow, 5 = Very Fast)Did you experience any lagging, freezing, or crashes? *NoYes (Please specify below)Details on Lagging, freezing and crashes *Details on issues experiencedDid all the buttons and links function as expected? *YesNo (Please specify below)Issues with Buttons and Links *Let us know which buttons and links did not work properly6. Design & Visual AppealHow would you rate the overall design and layout of TicketShack? *Rate 1 out of 5Rate 2 out of 5Rate 3 out of 5Rate 4 out of 5Rate 5 out of 5(1 = Poor, 5 = Excellent)Do you feel the color scheme and fonts are visually appealing? *YesNo (Please specify below)Improvements on Colour scheme and Fonts *(If no, suggest improvements.)Did you encounter any design issues? *NoYes (Please specify below)Design issues *(misaligned elements, unreadable text, etc.)7. Bugs & IssuesDid you encounter any bugs or errors while testing? *NoYes (Please specify below)Bugs & errors experienced *What bugs or errors did you experienceDid any features not work as expected? *NoYes (Please specify below)Features that did not work as expected *What features did not work as expected8. Missing Features & Improvements that Frustrations you Are there any features you expected to see but were missing? *NoYes (Please specify below)Expected Features *What features did you expect to see in TicketShack?Are there any features that could be improved? *NoYes (Please specify below)What could be improved? *What could be improved?Is there anything that frustrated you about the platform? *NoYes (Please specify below)Frustrations *What frustrated you bout the platformWhat new features do you believe could make TicketShack better? *Nothing's off the table, Let us know what you'd like to see on TicketShackOverall ExperienceWhat did you like the most about TicketShack? *What did you like the least? *Would you recommend TicketShack to others? *YesNo (Please specify below)Wouldn't recommend to others because *Why wouldn't you recommend ticketshack?Your Experience *Rate 1 out of 5Rate 2 out of 5Rate 3 out of 5Rate 4 out of 5Rate 5 out of 5On a scale of 1-5, how would you rate your overall experience using TicketShack? (1 = Poor, 5 = Excellent)Any final comments, thoughts, or feedback?Let us know your thoughtsSupporting Screenshots or Files Click or drag a file to this area to upload. Please provide any evidence of issues you found or suggestionsSubmit
