Absolutely. TicketShack employs industry-standard security measures to protect user data and transactions, ensuring a safe and reliable ticketing experience.

Yes, TicketShack facilitates the import of attendee lists from other ticketing platforms, helping organizers manage attendee data effectively.

In case of cancellation, TicketShack supports refund processes managed by event organizers. If an event is postponed, attendees may have the option to retain tickets for the new date or request refunds, per the organizer’s discretion.

After your event concludes, TicketShack disburses funds directly to your nominated bank account within a few business days. You’ll receive detailed payout statements for transparency.

TicketShack charges a service fee of 5.9% + £0.50 per ticket sold. This fee covers payment processing, platform maintenance, and customer support.

Certainly! You can ask questions about specific events directly on the event page on TicketShack. Use the comment or contact organizer feature to get in touch.

If you have feedback or complaints about an event, please contact the event organizer directly. They are responsible for addressing attendee concerns and feedback.

For event status updates, including cancellations or changes, please check the event page on TicketShack. Organizers typically update attendees via email or through the event listing

Yes you can! Log in to your Ticketshack account, go to orders then click view order. Click the edit button next to your ticket number and you will be able to change Name or email assigned to the ticket.

To request a refund, please contact the event organizer directly. They will handle refund requests according to their event’s refund policy.

After purchasing tickets, you will receive an email with a link to download your tickets. If you purchased your tickets whilst logged in, You can also log into your TicketShack account and access it in your account section: https://ticketshack.co/account/orders.