Event Goer
How Do I Request a Refund?
Last Updated: July 22, 2026Refunds on TicketShack are handled by the event organiser, not by TicketShack, since each organiser sets their own refund policy. This guide explains how to request one. Requesting a refund 1. Check the refund policy shown on the event page, so you know what that organiser offers. 2. Contact the event organiser directly to make...
What Payment Methods Can I Use?
Last Updated: July 22, 2026TicketShack supports the payment methods your customers already use, with a secure checkout on every event. Accepted payment methods Every payment is processed securely, and your card details are never stored by the event organiser. Klarna is handled entirely at checkout, so there’s nothing extra you need to set up to use it. Tip — ...
How to Find My Tickets
Last Updated: July 22, 2026All the tickets you’ve purchased are stored in your account, so you can view them any time. This guide shows you where to find them. Finding your tickets 1. Log in to your TicketShack account. 2. Go to your orders at ticketshack.co/account/orders. 3. Your purchased tickets are listed there, ready to view or download. If...
Forgot Your Password? Here’s How to Reset It on TicketShack
Last Updated: July 22, 2026If you can’t remember your password, you can reset it in a couple of minutes. This guide walks you through resetting it and getting back into your account. Resetting your password 1. If you’re currently logged in, click Sign Out in the top-right corner of the navigation bar. 2. On the sign-in page, enter the...
