Refunds on TicketShack are handled by the event organiser, not by TicketShack, since each organiser sets their own refund policy. This guide explains how to request one.
Requesting a refund #
1. Check the refund policy shown on the event page, so you know what that organiser offers.
2. Contact the event organiser directly to make your request. You can reach them using the contact or “ask a question” option on the event page.
3. The organiser will review your request and process any refund according to their policy.
If your event is cancelled #
If an organiser cancels an event, they handle refunds for it, and your money is returned to the payment method you used. Timing depends on the organiser and your bank.
Still need help? #
If you can’t reach the organiser, or something doesn’t look right with your order, contact the TicketShack team via the chat on our site or at support@ticketshack.co and we’ll help.
Note — Because refund policies are set per event, whether a change-of-mind refund is possible depends entirely on that event’s policy. Always check it before you buy.
